Terms and Conditions

Last updated: 29.09.2026

These terms apply to your use of carmenmair.com and to any program, membership, course, consultation or digital product you buy from us. Please read them carefully. When you make a purchase, you will be asked to confirm that you have read and accept these terms.

In these terms, "we", "us" and "our" mean Carmen Mair, ABN 32 044 854 723, trading as Carmen Mair and The Fertility Circle, based in Victoria, Australia. "You" and "your" mean the person using our website or buying our services. "Content" means all information, videos, audio, written materials, templates, protocols and other material we make available.

1. YOUR RIGHTS UNDER CONSUMER LAW

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law, or under any other law that cannot lawfully be excluded, including the consumer laws of the country you live in. Where these terms refer to "no refunds", this means no refunds for change of mind. It does not limit your rights where a service has not been provided with due care and skill, or is not fit for the purpose we have described.

2. ABOUT OUR SERVICES (HEALTH DISCLAIMER)

2.1 Carmen Mair is a functional nutritionist and nutrition coach. She is not a medical doctor, and our services are not medical services.

2.2 Our programs, courses, consultations and content provide education, nutrition guidance and support. They do not diagnose, treat or cure any medical condition, and they do not replace care from your doctor, fertility specialist, IVF clinic or other qualified health professional.

2.3 Please speak with your doctor or treating clinic before making significant changes to your diet, supplements, medications or lifestyle, particularly if you are undergoing fertility treatment, are pregnant, or have a diagnosed medical condition.

2.4 Not an emergency service. Our messaging, community and support channels are not monitored around the clock and must not be used for urgent health concerns. If you experience severe pain, heavy bleeding, symptoms of ovarian hyperstimulation, signs of a possible ectopic pregnancy, or any other urgent symptom, contact your doctor or clinic immediately, or call emergency services (000 in Australia).

3. NO GUARANTEED OUTCOMES

Every body and every fertility journey is different. We cannot and do not guarantee any particular result, including conception, pregnancy or a live birth. Outcomes depend on many factors, including individual health, medical history, treatment and how recommendations are followed. Testimonials and client stories on our website are real experiences, but they are not a promise that you will get the same result.

4. YOUR RESPONSIBILITIES AS A CLIENT

4.1 You agree to give us complete and accurate information about your health, including diagnoses, current medications, supplements, allergies, fertility treatment protocols and pregnancy status, and to tell us promptly when any of this changes.

4.2 You are responsible for checking any supplement or dietary recommendation with your prescribing doctor or clinic before starting it, particularly if you are taking fertility medications, blood thinners, thyroid medication or other prescription medicines.

4.3 You must be 18 years or older to purchase our services.

5. SUPPLEMENTS AND PRODUCT RECOMMENDATIONS

5.1 Any supplement recommendations are made based on the information you provide and are general guidance only. Supplements are manufactured and supplied by third parties, and we are not responsible for their manufacture, quality or labelling.

5.2 [Some of our recommendations may include links to a practitioner dispensary or affiliate partners from which we may receive a commission or practitioner discount. This does not change the price you pay.] [Delete this clause if not applicable.]

5.3 Stop taking any supplement and seek medical advice if you experience an adverse reaction.

6. MEMBERSHIPS: INDEPENDENT AND GUIDANCE TIERS

6.1 Billing. Independent and Guidance memberships are ongoing subscriptions billed automatically each billing period until you cancel.

6.2 How to cancel. You can cancel at any time by [logging into your account and selecting "Cancel membership" / emailing admin@carmenmair.com]. Cancellation stops future payments. Please cancel at least [48 hours] before your next billing date to avoid being charged for the next period.

6.3 Access after cancelling. You keep access to the program content, community and live calls until the end of the billing period you have already paid for. Access then ends.

6.4 Refunds. Membership fees are not refundable for change of mind, including for partial billing periods or periods in which you did not use your access. This does not affect your rights under clause 1.

6.5 Price changes. We may change membership prices from time to time. If we increase the price of your existing membership, we will give you at least 30 days' notice by email before the new price applies, and you may cancel before then.

7. 1:1 CARE PROGRAM

7.1 Commitment and billing. 1:1 Care is a fixed three-month program, billed as three monthly payments of USD $395, charged automatically each month from the date you enrol. By enrolling, you commit to the full three-month program and all three payments. The program ends automatically after the third month, and no further payments are taken.

7.2 What is included. During the three-month program, 1:1 Care includes:
- [number] private consultations of [length] minutes each
- messaging support via [platform], answered within [2] business days during our support hours ([Monday to Friday, 9am to 5pm Melbourne time])
- [a personalised nutrition and supplement protocol / lab review, if applicable]
- full access to The Fertility Circle program content, live group calls and private community during the program

7.3 Sessions. Sessions must be booked and used within the three-month program. Unused sessions expire at the end of the program and cannot be carried over or refunded, unless the program has been extended under clause 7.6 or 7.7. You may reschedule a session with at least [24 hours'] notice. Sessions cancelled with less notice, or missed without notice, are forfeited. If you are more than [15 minutes] late, the session may be treated as missed.

7.4 Cancellation. Because 1:1 Care is a fixed commitment and places are limited, you cannot cancel for change of mind once the program has started, and change-of-mind refunds are not available. This does not affect your rights under clause 1 or clauses 7.6 and 7.7.

7.5 Failed payments. If a payment fails, we will let you know, and 1:1 sessions and messaging support may be paused until the payment is made.

7.6 If you become pregnant. Congratulations. If you conceive during the program, your remaining consultations and support will continue and will shift to supporting your early pregnancy. [Alternatively, you may choose to pause the program for up to [number] months.] Your payment schedule remains the same unless we agree otherwise in writing.

7.7 Pregnancy loss and serious life events. If you experience a pregnancy loss, bereavement, serious illness or another significant life event during the program, please let us know. We will pause your program, including any remaining payments, for up to [3] months at no cost, so you can return when you are ready.

7.8 If we are unable to provide sessions. If Carmen is unavailable due to illness, emergency or other circumstances outside our control, we will reschedule affected sessions and extend your program by the time lost. If we cannot provide the program at all, we will refund the fees for any part of the program not delivered.

7.9 Ongoing access to program content after 1:1 Care. When your 1:1 Care program ends, you keep ongoing access to The Fertility Circle educational content (modules, recordings, resources and updates) for as long as The Fertility Circle program is offered, and in any case for at least [12] months after your 1:1 Care program ends. This ongoing access does not include 1:1 support, messaging support, live group calls or the private community. If we ever permanently close the program, we will give you at least 30 days' notice by email.

8. COURSES AND DIGITAL PRODUCTS

8.1 This clause applies to our standalone courses and digital products, including the 90-Day Egg Protocol, The 2-Week Wait, 28 Days From Fear to Trust, and audio downloads.

8.2 Access. Unless the product page states otherwise, you will have access to a course for [12 months / as long as the course is offered] from the date of purchase. Audio and other downloads are delivered immediately by email after purchase. If you do not receive your download, please email admin@carmenmair.com.

8.3 Refunds. Because digital content is delivered immediately and cannot be returned, change-of-mind refunds are not available once you have been given access. [Optional: If you are not satisfied, you may request a refund within [7] days of purchase, provided you have completed no more than [20%] of the course.] This does not affect your rights under clause 1.

9. PAYMENTS AND PAYMENT PLANS

9.1 Prices are shown in US dollars unless stated otherwise. The currency and total amount will be shown before you pay. [Prices for Australian customers include GST.]

9.2 Payments are processed by our third-party payment providers, Stripe and PayPal. We do not store your full card details. Your payment information is handled in line with their privacy policies.

9.3 A card surcharge may apply to some payment methods. Any surcharge will be shown before you complete your payment and will not exceed our cost of accepting that payment method.

9.4 Payment plans. If you choose a payment plan, you authorise us to charge each instalment to your nominated payment method on the scheduled dates until the full price is paid. Choosing a payment plan does not change the total commitment for the program you have purchased.

9.5 Missed payments. If an instalment is not paid, we will contact you to resolve it. Access to the program may be suspended until your account is up to date. If an amount remains unpaid after [14] days' written notice, you may be liable for reasonable costs we actually incur in recovering the debt, such as debt collection fees.

9.6 Payment disputes. If you have a concern about a charge, please contact us first at admin@carmenmair.com so we can resolve it quickly. Most issues can be sorted out directly and faster than through your bank.

10. REFUNDS AND ACCESS

10.1 If a refund is issued for any reason, access to the relevant program, course, content and community ends when the refund is processed.

10.2 Former members may rejoin at any time at the current advertised price. Rejoining is a new purchase, and previous progress, pricing or bonuses may not be restored.

11. COMMUNITY GUIDELINES AND CONFIDENTIALITY

11.1 Our community spaces, including the private Facebook group and live calls, are places where members share deeply personal experiences. To keep them safe, you agree:
- to keep anything other members share confidential, and not to screenshot, copy, share or discuss it outside the community
- to be respectful and supportive, and not to post anything abusive, discriminatory, harassing or misleading
- not to promote or sell products or services, or recruit members, without our written permission
- not to give medical advice to other members

11.2 We may remove posts, or suspend or remove any member who breaches these guidelines. Where a member is removed for a serious or repeated breach, access to paid content may also end, and change-of-mind refunds will not be given for the remaining period.

11.3 Recordings. Live group calls may be recorded and made available to members of the program. If you do not want to appear in a recording, you can turn off your camera, use a first name or initials only, and ask questions through the chat. We will not use recordings that show you for marketing without your separate written consent. You must not record any call or consultation yourself without our written permission.

12. INTELLECTUAL PROPERTY

12.1 All content, and the methods, frameworks, protocols and materials within our programs, are owned by us or our licensors and are protected by copyright and other intellectual property laws.

12.2 When you purchase a program or course, you receive a personal, non-transferable licence to use the content for your own personal, non-commercial use for the access period that applies.

12.3 You must not:
- share your login details or give anyone else access to your account
- copy, download (except where downloading is offered), screen-record, reproduce, distribute, publish or sell any content
- upload any content into artificial intelligence tools, chatbots or training datasets
- use our content, methods, frameworks or protocols in your own business or professional practice, or to create competing products, courses or services

12.4 If you breach this clause, we may end your access without a refund, and we may take further action to protect our rights.

13. TESTIMONIALS AND CLIENT STORIES

We will only share your testimonial, story or results publicly with your permission, and you may ask us to remove it at any time by emailing admin@carmenmair.com.

14. PRIVACY AND HEALTH INFORMATION

We collect and handle health information, which is sensitive information. We handle all personal and health information in line with the Privacy Act 1988 (Cth) and our Privacy Policy [insert link], which explains what we collect, why, how it is stored, and how you can access or correct it. By providing your health information, you consent to us using it to provide our services to you.

15. USE OF THE WEBSITE

15.1 You agree not to use our website or content for any unlawful purpose, not to interfere with or damage the website, and not to upload or transmit any viruses or harmful, defamatory, offensive or threatening material.

15.2 We work to keep our website and member platforms available, but we cannot guarantee they will always be available or free from faults. Temporary interruptions may occur due to maintenance or events outside our control.

15.3 Our website may link to third-party websites. We are not responsible for the content, products or practices of those websites.

15.4 Our website uses cookies. Please see our Privacy Policy for details on how we use cookies and how to manage them.

16. LIMITATION OF LIABILITY

16.1 Subject to clause 1, and to the extent permitted by law, we are not liable for any indirect or consequential loss arising from your use of our website, content or services.

16.2 Where our liability for failing to meet a consumer guarantee can lawfully be limited, it is limited, at our option, to supplying the services again or paying the cost of having them supplied again.

16.3 Subject to clause 1, our total liability to you in connection with any program, course or service is limited to the amount you paid us for it.

16.4 Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud.

17. CHANGES TO OUR PROGRAMS AND THESE TERMS

17.1 We regularly update and improve our programs. We may update, reorganise or move content to a new platform, provided the overall value and substance of what you purchased is maintained.

17.2 We may update these terms from time to time. If we make a change that materially affects an active membership or program you have purchased, we will email you at least 30 days before it takes effect. If you do not accept the change, you may cancel before it takes effect without penalty. Changes do not apply to a fixed-term program you have already purchased unless you agree.

18. CANCELLATION OF LIVE EVENTS

If we cancel a live event, workshop or class, we will refund the fees you paid for it in full. We are not responsible for travel, accommodation or other costs you incur, so we recommend travel insurance if you are travelling to attend.

19. GENERAL

19.1 Governing law. These terms are governed by the laws of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Victoria. This does not remove any mandatory consumer rights you have in the country where you live.

19.2 Disputes. If you have a complaint, please email admin@carmenmair.com. We will acknowledge it within [5] business days and work with you in good faith to resolve it.

19.3 Severability. If any part of these terms is found to be invalid or unenforceable, it will be read down or removed to the minimum extent necessary, and the rest of these terms will continue to apply.

19.4 No waiver. If we do not enforce a right under these terms straight away, we do not give up that right.

19.5 Entire agreement. These terms, together with our Privacy Policy, Disclaimer and the details shown at checkout for your purchase, form the entire agreement between you and us.

20. CONTACT US

Carmen Mair
ABN 32 044 854 723
Email: admin@carmenmair.com
Website: carmenmair.com